Taxi & Private Hire

BTEC Information

1 - Police and Criminal Evidence Act Workshop (1)

Daniel Training Services

• Dealing with juveniles and mentally handicapped
• Rights to legal advice
• When and how to administer the caution
• Inferences from silence
• How to keep interview records
• Use of interpreters
• Use of evidence produced by a computer
  

2 - Police and Criminal Evidence Act Workshop (2)

Daniel Training Services

• Continuation of above module

3 - Laws of Evidence Workshop

Daniel Training Services

• Facts which are legally admissible
• Exclusionary rules
• Hearsay
• Confessions
• Exclusion of unfair evidence
• Opinion
• Character
• Burden and standard of proof

4 - Investigative interview skills (1)

Daniel Training Services

• How to plan and prepare an interview
• Questioning and listening techniques
• The cognitive interview
• Non-verbal communication and room layout
• Overview of tape recorded interviews
• Use of syndicate groups using interesting practical exercises
• Each delegate will be provided with a comprehensive set of lesson notes

5 - Investigative interview skills (2)

Daniel Training Services

• Continuation of the above module

6 - Human Rights & Freedom of Information

Roger Butterfield

• What it means for the authority.
• What it means for the applicant

7 - Making the best of working relationships (1)

Development Network Associates

• Establishing roles and relationships
• Role-mapping as a means of identifying helpful and unhelpful relationships and work systems
• Developing strategies for dealing with possible conflicts and maximising co-operation

8 - Making the best of working relationships (2)

Development Network Associates

• Personal motivation
• Looking for "turn-ons" at work
• Minimising demotivating activities
• Turned-on teams and teamwork

9 - Making the best of working relationships (3)

Development Network Associates

• Teams and teamwork continued
• The need for a range of personalities for working groups to function successfully
• Developing winning strategies

10 - Making the best of working relationships (4)

Development Network Associates

• Looking into the future
• Likely possibilities that will have to be catered for
• Developing the art of thinking differently
• New solutions to old problems
• Planning for the future